Major Incident State and Major Incident Table

Adam Rosenbaum
Tera Contributor

‎11-15-2022 08:31 AM

Hey there community.

 

My organization has a ServiceNow instance but is not using the MI plugin yet. Incidents are being promoted via a trigger rule. I need to report on incidentsthat have been demoted. MI T/F field will only show what is currently an MI or not. Without the MI State field, how is the MI State being reported (i.e. Accepted, rejected, etc.)? If it's not, are there any workaround suggestions in the meantime as we further develop out license?

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Saurav11
Kilo Patron
Kilo Patron

‎11-15-2022 08:36 AM

Hello,

 

Better to create a field and just capture some value in the field when ever the Incident has been demoted using  BR or client script. Then you can report on that field to get the Incidents that have been demoted.

 

Please mark my answer as correct based on Impact.

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Adam Rosenbaum
Tera Contributor

‎11-15-2022 10:07 AM

and for historical data?

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Saurav11
Kilo Patron
Kilo Patron
In response to Adam Rosenbaum

‎11-15-2022 10:25 AM

For historical data you may have to use the audit table and find the incidents where the checkbox field went from true to false or whichever field you use you determine the demote currently and update the new field using a background or fix script so it would be a one time activity.

 

Please mark my answer as correct based on Impact.

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