Hi All, We have a SCTASK log that had been open a long time on our platform (Dec 2017 till October this year). Due to this it had many notes and reassignments etc. In the Activity formater on the form it is displaying 210 activities so it gets to ...
Hello, We recently implemented ServiceNow at our facility, taking as much out of the box as we could but did some PPM customization. We have a related list called Go Live Support Plan where our project team leads are expected to document their suppo...
I have a client script running on a sc_request table. The script will addOptions to a state field which is a dropdown based on certain conditions. Adding the options based on the conditions work, however when they are added they appear as blue integ...
Hello I would like to know what are the impacts of renaming an out of the table field label. For example I am renaming the label of the out of the box field "contact_type" from "Contact Type" to "Source". What is the impact to future ServiceNow upgra...
hey all,I want to remove the shopping cart of a catalog item in the portal and replace it with a simpel submit button. we want the use the catalog item instead of a record producers for the added OOTB functionalities. can somebody help me?
Hello, I have an advanced user criteria that is set up to restrict certain users from seeing a catalog item in the Service Catalog. Here's the script: var company = gs.getUser().getCompanyID(); if(!gs.hasRole('itil') && company == "TEST"); { answer =...
I have an Order guide. In the first tab describe needs for that Guide I have variables I want to map to the request field(s). When I create the variable/edit one at the top you see map to field box appear then disappear. I have not changed the ootb C...
I want to pause or give delay in a business rule until a table gets a new insert.. How can i achieve this
I have a Knowledge Admin that is trying to create some "standard templates" for each of the KB's we own and we have alot. She is trying to create them from a Article on the Create Template. But the Knowledge Base & Category doesn't pull with the temp...
I am trying to achieve or do some processing after the user login in to the system. So i want to add a parameter in user session based on it will use it in UI script globally Below resources i used Two ways to Reduce Client Side lookups Session Clien...
Does anyone know how the Next / Previous record buttons work? I have users reporting when they use them they are jumping or skipping over records and not going in the correct order from their list view. Cant seem to find good documentation on this to...
Anyone know how to connect a flow action to a prior action. For example, an actions fails and you want to rerun the action after some task is completed fixing the issue causing the action to fail.
Hi , I would like to generate report for activity logs for incident task table. Not sure how to proceed. Thanks
Hello all, How can I get ServiceNow to get an image from the internet and store it in the sys_attachment table?
Hi All, Could someone please explain when, where and why do we scratchpad and some examples. I would like to learn the concept Regards
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