I have a process question for fellow #ServiceNow developers. How do you manage your ServiceNow development cycle from request to completion? In ServiceNow using the Agile process? Epics > Stories, etc? Using SCRUM or Kanban-style board? If so, how ...
Hello, I have a " before query" business rule that displays info message. Before query business rule configuration is, When: Display Query Advanced tab: var c='Use * to search';gs.addInfoMessage(c); The issue is the inf...
Hi! How I do I get Choice Label and not the Value. This is on Client Side var priorityValue = g_form.getValue('priority'); var priorityLabel = g_form.getOption('priority', priorityValue).text; I am doing this code and nothing! Thanks in advance!
Hi, I’m trying to re-use a script to enable the approval fields to be dynamically set to the users departments various assigned approver – referencing the department and then populating the Level 1, 2 and 3 approval fields: The data is held in th...
Hi, I’m new to the scripting side of SN development and I have a requirement to auto populate field based on a user: When a user enters a name in the ‘Requested by’ field: I want the ‘Department’ field to automatically populate with that users assi...
We have a bunch of Catalog Items in the Service Catalog that are going to be sent to a wide variety of integrations.Normally, I would have been ok with just using variables, but the issue here is that these integrations are not able to read anything ...
When a particular checkbox is checked, and the 'req_level_safe' value does not equal 'none', the user will receive a pop up message (working currently), and the values of 2 select box variables should be cleared. My script will not clear the values:...
Hi, I am trying to implement a fix/workaround to an existing issue in ServiceNow that they are not planning on fixing. We began commenting the Work Notes and Additional Comments into our close notes and occasionally get a "_123STREAMENTRY321_". I wou...
Hi,A field Planned Start date which of datetime field type, Revert Change button are on the form. My requirement is to hide Revert Change button once Planned Start date and time is passed.I tried this condition current.start_date <= gs.nowDateTime()b...
I am using the following snippet to initiate the creation of a survey instance: new SNC.AssessmentCreation().addRecentAssessor(new_user); var instanceId = ""; if (type_id != "" && source_id != "") //This is an assessable record instanceId = new...
We are using London, and are experiencing some odd behavior when trying to apply an onLoad Catalog Client Script to a List Collector variable in one of our Catalog Items. Let me lay it out for you. First, we have a lookup table that our List Collect...
I want to use the ATF to test some business rules and other customizations on the User form. One requires a test to create a user and assign a specific role. I have tried several different ways but I cannot figure out how to do this. Simply doing a "...
Hi, I needed a new CI class in my instance, and mistakenly added them in the Customer Service scope. Now I cannot seem to delete this table and add it in again the correct scope. Any ideas why delete is unavailable for me? Any way to work around this...
I have a workflow (CSM Training Request) that should wait for an external Event to be triggered. The event name is "state.resolved.changed" and is fired by a Business Rule. gs.eventQueue('state.resolved.changed', current, gs.getUserID(), gs.getUser...
In the Roles related list, on user records, the inheritance map still shows what a role is granted/inherited by, but the "Granted by" and "Included in role" values are not being populated. Anyone run into this issue before?
