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Modal window for Approval rejected

I want to pop-up a modal window when a approver is rejecting a approval to provide the rejection comments . For that I am editing out of the box Approvals widget. But I am unable to create the pop up modal window. Anyone can help me in editing the Ap...

Amrit Pal by Giga Contributor
  • 2616 Views
  • 4 replies
  • 0 helpfuls

Resolved! hyperlink in on-change client script

Hello there  I have a requirement where we have a multi choice variable on catalog item, with 3 choices  if choice 3 is selected we need to show a error message , which we are doing with client script  , in that error message we are redirecting user ...

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RudhraKAM by Tera Guru
  • 6591 Views
  • 7 replies
  • 2 helpfuls

Resolved! Customize Service Portal Header Menu for Approvals

I have an approval menu in the head of my service portal.  Since we only do knowledge article approvals users have request that I show the author in this menu along with aritlcle number and short description (see attached). However, I do know that th...

Resolved! query sys_user for phone number

Good morning! We have support group phone numbers that send emails with audio files attached when a caller leaves a voicemail.  The subject of the email contains the phone number of the caller.  I would like to be able to search the business phone fi...

Sort/OrderBy values in Array.

Hello, Hopefully, this is an easy one to solve.  Just need to sort my array based on the 'sysProperty.getDisplayValue('description');'.  I have looked at few KB articles and tried various methods but since my sorting needs to occur in or after the Wh...

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Record validation for "Conditions" field in ATF

I'm trying to compare a "Template Value" field in ATF, but I'm not sure that I'm using the right syntax. The field I want to validate is a reference from sn_hr_core_service to sn_hr_core_template.template, which is a "Template Value" field type (whic...

Resolved! Dynamically Creating Workflow Approvals for Multiple Users

I need to dynamically create multiple approvals for multiple approvers.  Here is some background. I have a table named "u_packages_approvers", which has the following fields: u_package_name - unique package name u_type - set to either "approval_neede...

jmiskey by Kilo Sage
  • 6651 Views
  • 8 replies
  • 2 helpfuls

Resolved! How to make business rule revert a field value?

Hi guys, we want to use a simple abort business rule to prevent certain (RITM) records being assigned to certain groups. This is working fine and is showing a message but we are wondering how we can make it so the Assignment group value reverts back ...

jas101 by Tera Expert
  • 2580 Views
  • 3 replies
  • 3 helpfuls

Resolved! Where is this.newItem()

Hi All, Where is the funciton this.newItem() defined. I see this being used in several other script includes.       Thanks in advance  

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Priyanka132 by Giga Contributor
  • 6586 Views
  • 5 replies
  • 6 helpfuls