Hi, On change request form, We have Affected CIs related list. Which contain default filter "Configuration Item Class != Application Service" highlighted in yellow color. How can I remove this filter? Thanks Ravi Gupta
Hi, I have a Catalog Item with a couple of Variables on it, which the second needs to be related to the first. This is working but I cannot get the Order clause to work on the second. Both variables are referencing the same table. Table: Custom table...
Hi, I am stuck on this transform script. I am tasked with appending to the description field in the target table if the source field's value is different. So first I need to check if the description field contains the source field, if not then append...
Hello, I would like to display more than one column in service now portal search drop down ,when user is searching. So that it makes it easy for user to choose. I have added the variable attributes ref_auto_completer=AJAXTablecompleter,ref_ac_column...
Hi All, I Have one date field named as date1 and i need to differentiate this date1 field with current date. var diff= gs.diff(date1.getDisplayValue(),gs.now().getDisplayValue(),true) ---- Now i need to convert these seconds into days. var days=pars...
Hello everyone! Our team is working on a project based on a integration through SOAP Messages and also a certificate for the communication is needed. Just to be sure, I will write down here every step we have made in the process. All the following pr...
Hi all. I have a custom table called u_finance. I have created a 'Variable Editor' formatter for this table which works well. However, I don't want it to appear for all records. Is there a way to hide/show the whole Variable Editor section based when...
Hi, In the record producer under the Annotations >> Help Text "Description is written for the end user" When the end user opens the portal and tries to read the text it's very hard to read because it's kind of not black in font or blurry. See screen...
I want to use color values from the themes for styling fields (Field Styles) in ServiceNow.The main idea of this - to enable users to have personal (themed) settings for coloring priority in tasks. Here is a questions: How to use these variables from...
Hi All,I want to read data from the Comments and Work Notes field in Task. The Data is as follows:I want to read it using the GlideRecord. Can anyone tell me how will I be able to retrieve the data.
Hi, The Incidents gets created from alerts. So when the Alert "severity" is set to "Major", the incident "Impact" will be set to "1 - High" and "Urgency" will be set to "2-Medium". For a specific "Alert Source" and if the short description contains "...
i want to write a business rule on Ecc queue to monitor the specific payload, and extract the data from payload and do the processing and update a ticket. currently we have asynchronous call, As soon as the output sent thru Ecc Queue, we will get th...
I am trying to solve the ever-popular "how can my users resolve multiple incidents while filling in multiple required fields in one step" problem. The best I seem to be able to do is to create a UI Action using "showQuickForm" to pop up a dialog, and...
Good Morning, all.I am trying to capture when users log into our system. I would like to be able to get such details as: login times, IP addresses of the user, and if the user logged in successfully or not.Is this even feasible?Thanks in advance!Jo...
Is there any reason that I should NOT deactivate the following LOCAL user accounts? User IDs that I want to deactivate: - ATF.User - itil - soap.guest - sam I know that the following two user accounts are used by the system. What is best practi...
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