I want to pop-up a modal window when a approver is rejecting a approval to provide the rejection comments . For that I am editing out of the box Approvals widget. But I am unable to create the pop up modal window. Anyone can help me in editing the Ap...
Hello there I have a requirement where we have a multi choice variable on catalog item, with 3 choices if choice 3 is selected we need to show a error message , which we are doing with client script , in that error message we are redirecting user ...
I have an approval menu in the head of my service portal. Since we only do knowledge article approvals users have request that I show the author in this menu along with aritlcle number and short description (see attached). However, I do know that th...
Good morning! We have support group phone numbers that send emails with audio files attached when a caller leaves a voicemail. The subject of the email contains the phone number of the caller. I would like to be able to search the business phone fi...
Hello, Hopefully, this is an easy one to solve. Just need to sort my array based on the 'sysProperty.getDisplayValue('description');'. I have looked at few KB articles and tried various methods but since my sorting needs to occur in or after the Wh...
Hi, We currently have a content management portal and are moving to service portal. We currently have a link from a content block to an external URL but we also pass specific information on open so that the external site knows what user 'welcome' (f...
I'm trying to compare a "Template Value" field in ATF, but I'm not sure that I'm using the right syntax. The field I want to validate is a reference from sn_hr_core_service to sn_hr_core_template.template, which is a "Template Value" field type (whic...
Hi all,I am trying to figure it out how to avoid the auto number creation when the create new incident or create new change link are clicked. I would like the number to be created only when the form is summited no when the form is opened the first ti...
I need to dynamically create multiple approvals for multiple approvers. Here is some background. I have a table named "u_packages_approvers", which has the following fields: u_package_name - unique package name u_type - set to either "approval_neede...
How do you access "widgetInput" or "shared" from inside the modal? https://developer.servicenow.com/app.do#!/api_doc?v=london&id=SPM-open_O widgetInput - an object to send the embedded widget as input. The default is null.shared - a client-side objec...
If a customer answers NO in a customer portal question, I need to show or link to a specific knowledge base document that the customers (store) needs to read/perform before creating a ticket. How do I do this? Any examples? thanks Tony I have tried ...
Hi guys, we want to use a simple abort business rule to prevent certain (RITM) records being assigned to certain groups. This is working fine and is showing a message but we are wondering how we can make it so the Assignment group value reverts back ...
Hi All, Where is the funciton this.newItem() defined. I see this being used in several other script includes. Thanks in advance
When a user goes inactive we need to check if that user was a manager of a group or if that user was a member of a group. If the user is a member of a group we will remove them from that group. If they were a manager of that group we need to replac...
I have a requirement to prevent users from being able to create change tasks. Our users have been doing so by using the 'New' and 'Save' buttons on the Change Task tab. Removing the New button was simple as there is a checkbox in the List Control t...