Difference between hasRole and hasRoleExactly?
Difference between hasRole and hasRoleExactly?
Forum Posts
How to set date/time field value to a specified time based on client's timezone ?
I have a requirement that when requested by date field in change request is changed to a specific date, then start implementation start date and end date should also be populated as follows: For Example: Requested by date is changed to 12-Nov-2019. ...
Resolved! SetValue not working
Hello, I'm trying to create a script that can run early in the morning to set all of the assets that are associated with expired contracts to "Retired" status (we get our contract and asset details from a 3rd party system that insists on adding a new...
Resolved! Visual Studio Code: Cannot run background script (command not available)
I have setup one of my custom appplications in VS and wanted to run a fix script as background script but the command is not showing up for me. Can anyone help me with it?
Can we show completed surveys in Service Portal?
Hi, I am trying to show Completed Surveys in Service Portal. Can we show it? When I try to enter the URL of a completed survey in place of a new Survey URL, it says survey already completed. I can use the Simple List (OOTB widget) to show the Complet...
Resolved! Update Approval Request allows you to update rejected requests
We noticed email responses for approval requests allows you to update records that have already been approved/rejected.The out-of-the box Inbound Action 'Update Approval Request' does not handle the exception for when a request is already in 'Rejecte...
Clearing browser cache through script
Hi there,Is there a way to clear the browser cache through script instead of loading 'cache.do' page manually. Can somebody please help me on this?Thanks
Is there a way to force a browser cache refresh?
Some of my client/UI scripts are stale whenever we deploy to production, breaking some of our data-filling automation. If there's an easy way to flush the user's browser cache through a simple script or some other mechanism, that would make deploymen...
Resolved! How can we apply paging in custom table in Service Portal?
Hello,How can we apply paging of a custom table in Service Portal?Below is my table script - <div class="tab-content"> <table id="myTable" class='table table-condensed table-bordered table-striped' > <thead> <tr> <th> </...
Export to excel button on a UI page, how do I export a html table containing more than 2000 rows from a UI page via 'export to excel' button?
Hi I exported a html table from a UI page via export to excel button. Client script in UI Page: function exportRec() { var tab_text = "<table border='2px'><tr bgcolor='#33AFFF'>"; var j = 0; tab = document.getElementById('listProj'); // id of tab...
Resolved! Service catalog Date validation
Hi , I am looking fro Date validation in service catalog date fields . 1) Start Date must be greater than TODAY . 2 End Date must be greater than Start Date . I am using the below code but it is not working and giving zero for startDateMs and endDate...
Resolved! Service Portal Standard Changes
Can anyone tell me how to hide the "Standard Changes" in the Service Portal?These are our Standard Change templates, but we don't want people to use them in the Service Portal. We need to hide them in the Service Portal, but NOT in the ITIL View. I...
Can anyone tell me how to have a Pop-Up message appear when creating an Incident or Request based on Group Assignments?
Can anyone tell me how to have a Pop-Up message appear when creating an Incident or Request based on Group Assignments? I have a certain group of users that need to be handled differently than others, and I need to create a pop-up message that appe...
Resolved! Conversion of User ID to User Name in Assigned in Transform Map
I have a data source connection to a sql database. the field on the sql database for 'assigned to' uses the user id's (u_assignedto) of the users as opposed to the user names for the 'assigned to' field. I would like to convert the assigned to (user ...
Resolved! How to change contents of "My Requests" in service portal view
Hello, please see attached print screen - I need to change contents of the "My Requests" report view on service portal - need to customize data filter and choose particular column to be used. Just wondering if this is supposed to be done via record p...
