It is related to 'Reject/Approve' button. This is happening only to specific users. The issue is as below: Whenever a case is awaiting approval from a user, the user gets a notification and also a task on portal. From portal, when they are trying t...
Hi All, I have created a record producer on the HR application which will create a HR case.Now I need all the variables on the record producer to be coming in the HR case as Form variables. Im not sure how to get that. Can anyone help?
Hi All, I noticed that logs in Service Portal Log Entries(sp_logs) table has been erased.I checked Table Rotations Group,but there no rule written on this table. Is there any rule which runs on logs table by default.Please advise how to check the del...
Hi, I would like to have the general overview / method as to how I can import data from a txt file and insert it into a table. The client will drag and drop the txt file into an import table, then will click on UI action that will start the import. ...
Hi Snow Community, Is it possible to use the widget Data Table widget from instance with a recordwatcher ? I'm actually inserting record though a button on our portal, and my list below display my data, but I have to refresh my page to see what I i...
Hi All, We are sending XML through Rest Post method. We are getting 200 response for smaller size XML but for huge XML we are getting 415 code with "Unsupported Media Type","message":"Content type '' not supported" error. We are using mid server to ...
Hi, I am doing integration with Bitly whcih is working fine. but the token is keep expiring every 15 mins and i dont see any refresh token option in bitly documentation can anyone please help me how to autmatically refresh the token upon expires ?
Need to create a new widget named News on service portal, Any help on creating this widget. if any related code please share.
Our team wants our portal page to stay out of the box as much as possible, and after reading this article on serviceporal.io, it seems like it's possible through a couple different ways. We want to change the functionality of the "Save" button on th...
I'm trying to create a record producer form and would like an action that when the form is submitted, it refreshes back to itself and saves certain populated fields that we specify. This way, if multiple requests are being submitted, certain fields ...
Hi I have a field which is showing a time in a particular time zone using the code below: var tz = Packages.java.util.TimeZone.getTimeZone("Asia/Manila"); time.setTZ(tz); var timeZoneOffSet = time.getTZOffset(); time.setNumericValue(time.getNumer...
Hi I have installed a plugin problem management best practices i see in form section sections are created but they are not seen when configure layout from ticket view
In our PROD instance, we migrated from the Legacy surveys to Assessments and I am seeing that in the assessment instance very few records don't have trigger IDs on them. This could potentially be an issue as the business has requested to display the ...
i want to redirect to an incident page by onsubmit using catalog client script how to do this?
Is there any reason not to use the form condition builder whenever possible even when using advanced script in a business rule? Am I safe to use both if needed?
