Make a field value clickable on a multi line text field

Hemamani Prabha
Tera Contributor

hi all,

 

I have a requirement in which I need to see a preview or open the record of the selected roles field by clicking the field value

HemamaniPrabha_0-1692974534220.png

Here I need to click each selected role to see the preview of the record. How can this be achieved? It is a multi line text field. I can change this field type to list collector or something else to make it work.

 

Thanks,

Hema

6 REPLIES 6

@Hemamani Prabha 

I don't see it as a good practice for end user to know a particular role is available with which set of users.

Please discuss this requirement with your customer.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur I have already discussed about this with my lead. He said it is for better mechanism for support staff to be able to preview the record. Is there any possibility to do for this requirement ?

Thanks,

Hema