Make additonal comment visible by default

[Abishek1998]

Hi,

In the sc_task table, I am trying to keep additonal comment as default and the user should click on the toggle button to update worknote. It is good in incident. But in sc_task, both the fields are appearing at the same time. Attached the image below. 

[Huynh Loc]

Hi @Abishek1998 ,
Please follow these steps:

Creating a global user preference to show multiple activity input fields

1. Navigate to the User Preferences table by entering sys_user_preference.list into the application navigator filter bar in Geneva UI16, and pressing Enter.
2. Filter the list by Name, Is, glide.ui.activity_stream.multiple_inputs
3. Any users that have manually set their preference by clicking the stack icon will have entries here, indicating their preference. If you would like to clear all user preferences, you can simply delete all of the records here. We’ll create a global default preference next.
4. Click New to create a new record.
5. Set Name to glide.ui.activity_stream.multiple_inputs.
   Set the System tick-box to true (ticked).
   Set the Type to string.
   Leave the User field blank.
   Set the Value to false.
   Click Save.

If this response was helpful, please consider marking it as Correct and Helpful. You may mark more than one reply as an accepted solution.

[Abishek1998]

Hi ,

Nope. This is not working. I am still getting the same view.

[DeepthiR4728719 · Accepted solution]

Hello @Abishek1998 

Please follow the below steps to make additional comments as default.

1. Make sure on the form design you are adding comments and then work notes.

2. Toggle the journal field to show only work notes, just below that you will see work notes checked.

3. Uncheck the work notes and then toggle the journal field button. Reload the form and by default on every task additional comments will be shown by default. If you want work notes to be displayed, toggle the journal field button or check work notes , it will be visible on the form. 

Please mark my response helpful if you consider it resolved the query.

Thanks

Deepthi.

[Tejas Adhalrao]

Hi @Abishek1998  ,

Open form design

Add comments and work notes before activities