Make additonal comment visible by default

Abishek1998 · ‎03-30-2026

Hi,

In the sc_task table, I am trying to keep additonal comment as default and the user should click on the toggle button to update worknote. It is good in incident. But in sc_task, both the fields are appearing at the same time. Attached the image below.

DeepthiR4728719 · ‎03-31-2026

Hello @Abishek1998

Please follow the below steps to make additional comments as default.

1. Make sure on the form design you are adding comments and then work notes.

2. Toggle the journal field to show only work notes, just below that you will see work notes checked.

3. Uncheck the work notes and then toggle the journal field button. Reload the form and by default on every task additional comments will be shown by default. If you want work notes to be displayed, toggle the journal field button or check work notes , it will be visible on the form.

Please mark my response helpful if you consider it resolved the query.

Thanks

Deepthi.

If my answer helped in resolving the requirement, please mark it helpful.
Deepthi R. ServiceNow Technical SME

View solution in original post

Abishek1998 · ‎03-31-2026

Hi, Thanks for your reply but this is the issue.

I did the same as you told but still facing this issue.

Ankur Bawiskar · ‎03-30-2026

@Abishek1998

did you try changing the form layout?

what did you try and where are you stuck?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader