Make field Non Mandatory on resolve

[ABC6]

Hello Team,

I have a requirement where if there is any external reference record attached to the related list of incident then assigned to field will be non mandatory for which i have written a piece of code over script include and and client script but it is not working as expected below are the code:

Script Include:

isUserMember: function() {

        var userGrp = new GlideRecord('sys_user_grmember');

        userGrp.addQuery('user', this.getParameter('sysparm_usr'));

        userGrp.addQuery('group', this.getParameter('sysparm_grp'));

        userGrp.setLimit(1);

        userGrp.query();

        if (userGrp.next()) {

            return true;

        }

        else{

            return false;

        }

    },

hasExternalReference: function() {

        var incidentId = this.getParameter('sysparm_is_external_reference');

        var incident = new GlideRecord('incident');

        if (incident.get(incidentId)) {

            // Query the related list for external references (replace 'u_external_references' with your actual table name)

            var gr = new GlideRecord('u_external_references');

            gr.addQuery('u_task', incidentId);  // Assuming there's a reference to the incident record

            gr.query();

            if (gr.next()) {

                return 'true'; // If related list has records

            }

        }

        return 'false'; // If no related records exist

    },

On CHange Client Script:

 if (g_form.getValue('assigned_to') == '') {

            var getGroup = new GlideAjax('ResetAssignee');

            getGroup.addParam('sysparm_name', 'isUserMember');

            getGroup.addParam('sysparm_usr', g_user.userID);

            getGroup.addParam('sysparm_grp', g_form.getValue('assignment_group'));

            getGroup.addParam('sysparm_is_external_reference',g_form.getValue('incident_id'));

            getGroup.getXML(FCRAssignmentGroup);

        }

    }

}

function FCRAssignmentGroup(response) {

    var ans = response.responseXML.documentElement.getAttribute("answer");

    if (ans == true || ans == 'true' ) {

        g_form.setMandatory('assigned_to', false);

    } else {

        g_form.setMandatory('assigned_to', true);

    }

}

[Ankur Bawiskar]

@ABC6 

so what debugging did you perform from your side and what's your analysis?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[ABC6]

like applied log, but did not get even any response

[Ankur Bawiskar]

@ABC6 

if logs didn't come it means it's not able to call your script include

are you calling the correct function from your GlideAjax?

[lukasz szumilas]

Your script include defines two functions: isUserMember and hasExternalReference. Your client script is calling isUserMember (via setting sysparm_name to 'isUserMember'), but the requirement is to check for an external reference record. I think you need to use hasExternalReference instead.

getGroup.addParam('sysparm_name', 'hasExternalReference');