Make fields read only on form level for incident

[Yugandhar1]

Hi All,

Recently we have one requirement, For incident, set read only fields on from level when below condition:-

1) Incident is active.
2)  User is not member of assignment group
3) Do not apply for users with admin role

I achieved by using ACL but client need on form level i know using client script we can achieve but i am not with coding any help in coding much appreciated.

[Community Alums]

Hi Yugandhar,

Here is the Script. Please don't forget the Script Include name and function name as per yours. (Read the comment)

Client Script:

var ga = new GlideAjax('ScriptIncludeName'); //Script include name

    ga.addParam('sysparm_name', 'makeReadOnly');  //Script include function name

    ga.addParam('sysparm_incident_sys_id', g_form.getUniqueValue());

    ga.getXML(getResponse);

    function getResponse(response) {

        var answer = response.responseXML.documentElement.getAttribute("answer");

        if(answer == true) {

            g_form.setReadOnly("short_description",true); //Field name to make read only

        }

    }

Script Include function:

makeReadOnly: function() {

        var inc = new GlideRecord("incident");

        inc.addQuery("sys_id", this.getParameter("sysparm_incident_sys_id"));

        inc.query();

        if (inc.next()) {

            if (inc.active == true && gs.getUser().isMemberOf(inc.assignment_group) && !gs.hasRole("admin"))

                return true;

        }

        return false;

    }