Make fields read only on the list view

[NishaB]

When on the default list view, the following fields should be present:

Number

Opened

Short Description

Caller

Priority

State

Category

Assignment Group

Assigned To

Updated

Updated By   

All fields in the list view are read-only   OR   The following fields are editable by the ITIL role: Short Description, State, Category, Assignment Group, Assigned To

[sreeram_nair]

Make All Fields Read-Only

1. Use ACLs (Access Control Rules):
   • Navigate to System Security > Access Control (ACL).
   • Create a new ACL for the table you are working on (e.g., incident).
   • Set the Operation to write.
   • Under the Condition section, specify the fields you want to make read-only (leave blank to apply to the entire table).

Allow ITIL Role to Edit Specific Fields

1. Field-Level ACLs:

   • Navigate to System Security > Access Control (ACL).
   • Create an ACL for each editable field (e.g., Short Description, State, etc.).
   • Set the Operation to write and specify the field in the Field field.
   • Use a condition like this to restrict editing to the ITIL role:
   •  

2. List Layout Configuration:

   • Navigate to List Layout:
     • Right-click on the column headers of the list view and select Configure > List Layout.
     • Add the required fields to the layout (e.g., Number, Opened, etc.).

[NishaB]

Can you please explain on how to make certain fields for e.g . short description editable by only itil role. For all other users , it has to be read only. I'm not getting it. I have made all the fields read only. But for the Caller field, if the user is admin it is editable. But for all other users, it is read-only. Why is it so? Can u please solve these two issues?

[Runjay Patel]

Hi @NishaB ,

You need to create filed level write acl for all fields which you want to make editable.

use script in acl like below.

(gs.hasRole('itil'))

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[Ankur Bawiskar]

@NishaB 

you will have to use list_edit ACL on those fields individually and add itil role in roles section

But why to allow editing OOB system fields Updated, Opened, Updated By, Number?

Is this a valid business requirement?

If my response helped please mark it correct and close the thread so that it benefits future readers.