Make record preview readonly in Service Portal (all records)

[kim-lindgren]

Hi all,

When you have a form in Service Portal with a reference variable, whenever you click the (i) icon next to the field, you get a preview of the record. I don't want anyone to be able to edit what appears in the record preview, not even admin.

How can I accomplish this? I have been looking at two different solutions so far, neither of them have done anything for me:

https://www.servicenow.com/community/developer-forum/make-preview-page-in-csm-portal-reference-field...(This one is about CSM Portal so maybe that's why it doesn't work)

https://www.servicenow.com/community/developer-forum/make-records-read-only-in-service-portal-copy-o...(This one looked promising but does nothing)

To complicate matters, I want this to apply to all records. So either I need a global ACL (but only for Service Portal) or client script or UI policy that sets readonly for all of these different records. For the first solution above, I tried applying a readonly UI policy to the table item_option_new, but I'm not even sure that is the correct one.

All help much appreciated!

Kim 

[Kieran Anson · Accepted solution]

Hey,

If you don't fancy messing around with AngularJS you can add a global onLoad client script with the UI Type set to 'service portal' with the below script. 

function onLoad() {

	if(typeof g_modal == 'undefined')
	return;

	if(typeof this.jQuery == 'undefined')
	return;

	if(!this.jQuery('#widget-form'))
	return;

	var pModal = this.jQuery('#widget-form').parents('.modal');

	if(!(pModal instanceof this.jQuery) || pModal.length == 0)
	return;

	g_form.getFieldNames().forEach(function(field){
		//g_form.setMandatory(field , false);
		g_form.setReadOnly(field, true);
	});
}

Note: g_form.setReadOnly is only a visual deterrent, a user could be savvy enough to modify a field to allow editing and save to the db

[kim-lindgren]

Hey Kieran,

Thanks a lot, didn't notice I had a reply here. Will test your solution and accept as solution if it works.

[kim-lindgren]

Sorry to say, this doesn't appear to do anything. The client script is onLoad, the UI Type is Mobile / Service Portal, script is set to active etc. I tested with both Table set to -None- and Table set to one particular table, but neither did anything (I do need it to run on all tables so I guess it should be -None-). Even tested setting UI Type to All, and it still doesn't do anything.

/Kim

[Kieran Anson]

See below, the client script needs to match what is specified, and then second image shows the resulting manipulation of the service portal view