Make records accessible for service desk and assigned to group members

Kogila Oke
Tera Contributor

‎11-20-2023 03:23 AM

I’m trying to make the list of records accessible for service desk and the assigned to group members. Should I use ACL, script or other method? Please advice.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-20-2023 03:28 AM

Hi @Kogila Oke  

 

You need some kind of report where record are assigned to SD or else?

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Dr. Atul G. - Learn N Grow Together
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Kogila Oke
Tera Contributor
In response to Dr Atul G- LNG

‎11-20-2023 05:48 AM

Hi Atulya, 

No I don’t need report. I want the list of records to be visible only to the service desk and the members of assigned to. 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Kogila Oke

‎11-20-2023 05:49 AM

Hi @Kogila Oke  

 

In this case create the ACL.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Anand Kumar P
Giga Patron
Giga Patron

‎11-20-2023 03:28 AM

Hi @Kogila Oke  ,

You can write query business rule or ACL to achieve your requirment.

1. Performance: Before query is better because the conditions/filters run the initial Database query level.

2. User Experience: Before Query is better because you don't get the security message in the bottom of the ListView saying 'some records removed due to security" which might confuse the user.

Though ACL has its own advantages (for example - field level restriction..etc)
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859355 
Please mark it as helpful and solution proposed if it serves your purpose.

Thanks,

Anand

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