Make records accessible for service desk and assigned to group members

[Kogila Oke]

I’m trying to make the list of records accessible for service desk and the assigned to group members. Should I use ACL, script or other method? Please advice.

[Danish Bhairag2]

Hi @Kogila Oke  ,

ACL will be the best option over here. You can create a Read ACL on the respective table & under script section which is available once clicked on Advanced write below code

if(gs.getUser().isMemberOf('enter assignment group Sys ID or name') || current.assigned_to == gs.getUserID()){
answer = true;
}

Thanks,

Danish