Make Rejection comment mandatory in service portal

abirakundu23
Giga Sage

Hello All/ @Ankur Bawiskar  / @Mohith Devatte ,

We want to make mandatory field for Highlighted line as per attached screenshot.

We use the Following syntax .

    // For Our Rejection
         data.CONST = {
        i18n: {
            PLACEHOLDER_MESSAGE: gs.getMessage("If you are rejecting the request, provide the reason here."),
            REJECT_MODAL_TITLE: gs.getMessage("Reject Request"),
            REJECT_MODAL_MESSAGE: gs.getMessage("Please provide a reason for rejecting the request"),
            REJECT_MODAL_CANCEL: gs.getMessage("Cancel"),
            REJECT_MODAL_SUBMIT: gs.getMessage("Reject Request")
        },
        ACTION: "updateReject",
              REJECT_STATE: "rejected",
        APPROVED_STATE: "approved",
        REQUESTED_STATE: "requested",
        APPROVAL_TABLE: "sysapproval_approver"
             
    };

find_real_file.png

7 REPLIES 7

Ankur Bawiskar
Tera Patron

Hi,

this is for which page?

check this out

How to make rejection comments mandatory on Service Portal

regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur,

 we have added code in widget but we need to add mandatory * before highlighted line.

From where we need to add, could you please guide me ?

Hi,

you didn't mention which page is that?

regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Any solution for this.