Make Resolution Information section visible only when incident/request created

[Pandu3]

Hi Team,

I have a requirement , when incident/request created to related Case then only make visible resolution information section on case record. If incident not created then I need to make invisible entire resolution information section and if request created then I need to make resolution information section visible but under this section I need to hide "Resolution Code" field. Can anyone help me on this requirement . Thanks in advance.

 Case have either Incident or Request only

[KB18 · Accepted solution]

Dear @Pandu3 

Please use the below :

1. Client Script On Load  on the case request

var gaRequest = new GlideAjax('checkParentExists');
gaRequest.addParam('sysparm_name', 'getParent');
gaRequest.addParam('sysparm_parent', g_form.getUniqueValue());
gaRequest.getXMLAnswer(checkParent);
function checkParent(answer) {
alert(answer);
if(answer == 'true'){
g_form.setSectionDisplay('resolution_information',true);
g_form.setVisible('resolution_code',false);
}else{
g_form.setSectionDisplay('resolution_information',false);

}
}

Script Include - client callable

var checkParentExists = Class.create();

checkParentExists.prototype = Object.extendsObject(AbstractAjaxProcessor, {

getParent : function(){

var result;

var CaseSysId = this.getParameter("sysparm_parent");

        var grRequest = new GlideRecord('sc_request');

        grRequest.addQuery("parent", CaseSysId);

grRequest.query();

if(grRequest.next()){

result = "true";

}else{

result = "false";

}

        return result;

},

    type: 'checkParentExists'

});

[Pandu3]

Dear@KB18 ,

Thank you so much.