Make review and closed state mandatory but display default system error message only in closed state

Cynthia19
Tera Contributor

I have a few fields on my incident form I did like to make mandatory. The requirement is to make those fields mandatory as soon as I select review state on the form  with no system message displaying and if I ignore the message and select closed, for the fields to remain mandatory and then immediately show the message. 

My solution was to do a UI Policy with state is on of  review /closed but the message is showing up as soon as I select review. How can I get that message not to show on the review state but only on the closed state

 

I have included a screenshot of where the system message shows on the form plus my ui policy 

 

Thank you

11 REPLIES 11

@Allen Andreas ,

After my conversation with you , I realized what their ask was does not make sense and those not have any value, so I went back and addressed this with the users. They agreed it is working as intended 

 

Thanks for taking the time to explain

Hi,

You replied to another user, but I was tagged and saw your reply.

You're absolutely welcome and I'm glad I was able to assist.

If you don't mind, please review my replies above and mark any as Helpful, if they were.

Please also mark my reply above as Correct that helped ultimately guide you Correctly.

Thank you and take care! šŸ™‚


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!