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10-06-2015 04:49 AM
Hi SNC,
Users want to to receive bold text of priority label values as an SMS.
I called the the below mail script in the SMS alternate field, however it is not printing bold values.
<mail_script>template.print('<b> + current.priority.getChoiceValue() +</b>')</mail_script>
It prints the value but not in bold
Has anyone ever implemented this ?
Thanks,
Naveen
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10-06-2015 01:30 PM
Hi NaveenJS,
SMS bodies are text-only. The short version is "it's not part of the spec as implemented by carriers". As such, only plain-text messages are supported.
The long version is "It's possible in SMS; that carries over to MMS, is actually useful in EMS, but no one ueses it".
SMS messages, by and large, have only been implemented in barest form- plain text with a maximum of 160 characters. It actually is technically possible for a carrier to have enabled richer formatting in SMS (at the expense of message length), but in practical use none have. Additionally, the applications people use to display SMS messages typically don't implement the ability to understand them. See here for some more information:
Even MMS messages don't really do rich formatting- they tend to do text + audio/video media. Again, it's possible to do rich text here, but I don't know of any product which does it.
SMS and MMS | Text Message Marketing
Rich text formatting is available in the EMS spec, but that hasn't been widely adopted either- mostly because of the rise in siloed messaging applications, which can send and receive rich text and data through a proprietary system, but only for messages between users of the same service.
Enhanced Messaging Service - Wikipedia, the free encyclopedia
Maybe when everyone is in iMessage, Hangouts, WhatsApp, or whatever comes next- then we can finally replace all of our message systems with just one that does everything. Right now though, rich content goes into email, short plain-text into SMS.
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10-06-2015 01:30 PM
Hi NaveenJS,
SMS bodies are text-only. The short version is "it's not part of the spec as implemented by carriers". As such, only plain-text messages are supported.
The long version is "It's possible in SMS; that carries over to MMS, is actually useful in EMS, but no one ueses it".
SMS messages, by and large, have only been implemented in barest form- plain text with a maximum of 160 characters. It actually is technically possible for a carrier to have enabled richer formatting in SMS (at the expense of message length), but in practical use none have. Additionally, the applications people use to display SMS messages typically don't implement the ability to understand them. See here for some more information:
Even MMS messages don't really do rich formatting- they tend to do text + audio/video media. Again, it's possible to do rich text here, but I don't know of any product which does it.
SMS and MMS | Text Message Marketing
Rich text formatting is available in the EMS spec, but that hasn't been widely adopted either- mostly because of the rise in siloed messaging applications, which can send and receive rich text and data through a proprietary system, but only for messages between users of the same service.
Enhanced Messaging Service - Wikipedia, the free encyclopedia
Maybe when everyone is in iMessage, Hangouts, WhatsApp, or whatever comes next- then we can finally replace all of our message systems with just one that does everything. Right now though, rich content goes into email, short plain-text into SMS.
