make work notes editable

[Goran WitchDoc]

    HI,

Is there any way to make existing work notes editable. I understand reasons why you shouldnt be able to edit after save. But right now, that is something we want to be able to do in our company.

[Kalaiarasan Pus]

Nope .. We are talking of the same thing Doug Andrews just put it clearly what I intended to say

[randrews]

yeahh pretty much every system i have worked in once it goes into the history it stays unless for political reasons it has to be removed <the tech wrote obscenities in the notes>

and that had to be done by an admin.

[Goran WitchDoc]

Get your points 😃

To bad we had CA Service Desk Manager where it aint like that guess we need to change some of the way of work instead. Aint putting all this effort into that.

[Michael Ritchie]

I posted something on Share earlier this year to make it easy to remove comments. You could look at the code and alter it to make them editable.

ServiceNow Share

[randrews]

one of the primary reasons NOT to allow this is that if someone makes a mistake in a ticket... implementing the wrong solution and causeing an issue you don't want them able to go cover their tracks..

if you enter the wrong notes it is easy to enter a second note saying note from xxx are for the wrong ticket entered in error... but once something is entered into a ticket it is part of the history for that ticket and shouldn't be altered.