make work notes editable

Goran WitchDoc
ServiceNow Employee
ServiceNow Employee

    HI,

 

Is there any way to make existing work notes editable. I understand reasons why you shouldnt be able to edit after save. But right now, that is something we want to be able to do in our company.

22 REPLIES 22

Super Like Doug Andrews... Second point does answer everything to me


Brian Whyte
Kilo Guru

Inability for users to edit their own work notes is literally the dumbest thing ever (audit or not).  Users should be able to revise or delete their own work notes. Service Now needs to fix this in their next release. 

 

Audit the changes (like the deletion of the work note or the revision of the work note). Come on guys, this is so dumb.

 

As an admin, I can't tell you how many times I get this kind of stuff:

 

I was working on two tickets and accidentally put a work note into the wrong ticket

I want to revise my grammar in a work note

I want to better summarize my work notes to make it clearer to someone that might read it later

I accidentally posted the same work note twice

 

FIX THIS! 

Sheh
Tera Contributor

Hi, 

 Is there anything new? Do you think Work Note could be editable in the future?

Regards