Making a field mandatory by dictionary override or UI policy

[Shikha20]

Hello community,

I had a question :

I want to make a field "short description" mandatory on problem form ,

which way is better or best to do that:

dictionary override or UI policy.

And please give the reason why is the one better.

Thanks in advance. 

Regards,

Shikha

[Mark Roethof]

Hi there,

If the mandatory should always apply: I would recommend a dictionary override. This is Server Side and safest and fastest.
If the mandatory should be conditional: I would recommend UI Policy. This is Client Side.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

[Varsha21 · Accepted solution]

Hi,

please go through link,well explained in thread,

https://community.servicenow.com/community?id=community_question&sys_id=4f2c17c8db9e17005322f4621f96...

varsha

[Varsha21]

Hi

Mark as correct or helpful as per response.

[Varsha21]

Hi shikha

mark as correct as per response,i think shared link has provided proper solution.