Making Impact and Urgency default to HIGH on Incident form

[prudhvig]

Hi,

I have three choices for both Impact and Urgency : 1 - HIGH, 2 - MEDIUM, 3 - LOW.

As of now, when I try to create an Incident, the Impact and Urgency fields are set to 3 - LOW. But, I want them to be set to 1 - HIGH by default which makes the Priority as CRITICAL.

How could this be done. Please help.

[Pradeep Sharma · Accepted solution]

Dictionary override is what you are looking for. Screenshot attached for reference.

http://wiki.servicenow.com/index.php?title=Dictionary_Overrides#gsc.tab=0

[Pradeep Sharma]

Let me know if that answered your question. If so, please mark it as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list. Thank you