Making Impact and Urgency default to HIGH on Incident form

[prudhvig]

Hi,

I have three choices for both Impact and Urgency : 1 - HIGH, 2 - MEDIUM, 3 - LOW.

As of now, when I try to create an Incident, the Impact and Urgency fields are set to 3 - LOW. But, I want them to be set to 1 - HIGH by default which makes the Priority as CRITICAL.

How could this be done. Please help.

[Pradeep Sharma]

Hello Prudhvi,

Right click on impact field->Configure dicitonary->Change the default value to 1 from 3. Follow the same steps for urgency field.

[prudhvig]

Thank you Pradeep. I have tried doing that Pradeep. But, it changes for all the tables inherited from Task. But, I want it changed only for Incident form.

[Harsh Vardhan]

you need to use dictionary override functionality. so that it will not act like that way.

http://wiki.servicenow.com/index.php?title=Dictionary_Overrides#gsc.tab=0

Thanks,

Harshvardhan

[sumanteegala]

You can use dictionary override on incident table. Go to tables..open incident table->Impact..Scroll down to see dictionary override..Click New change the table   to incident and select override default value and mention the value in the text box. It will be overwritten only for incident table

Thanks

Suman