Making some fields read-only on RITM form

[prudhvig]

Hi,

I am currently working on the Service Catalog application.

In that, I have created a Catalog Item named "General Request" which creates a Request when ordered. Along with a request, RITM will also be created with variables from catalog item. When RITM is created, the variables should be made read-only.

Below is the screenshot of catalog item:

Below is the screenshot of the RITM created which contains the variables from Catalog Item. Here, I want the "Requesting for Company" and "Client Requestor" fields to be made read-only.

How can I make them read-only. Please help.

[divya mishra]

Hey Prudhvi,

  g_form.setReadOnly('Variable name', false);

post me your feedback

Please Hit ✅Correct, ��Helpful, or ��Like depending on the impact of the response

Have a lovely day ahead

Regards,

Divya Mishra

[divya mishra · Accepted solution]

Hey Prudhvi,

  g_form.setReadOnly('Variable name', true);

post me your feedback

Please Hit ✅Correct, ��Helpful, or ��Like depending on the impact of the response

Have a lovely day ahead

Regards,

Divya Mishra

[prudhvig]

Hi Divya,

Thanks for the reply. But, could you please tell me where to write those lines of code in Servicenow? I have three variables which need to be read-only. So, it comes up to 3 lines of code. Where do I write those lines?

[abdulrizwan]

Hi Prudhvi,

Create on load "Catalog Client Script" for your requirement

Please find attachment as a reference. To apply script on "RITM" select "Apply on requested Item" Check box.