Makor incident management

Souvick6917
Tera Contributor

‎03-01-2024 12:36 AM

HI Team, 

I have a requirement to implement major incident in workspace incidents. When I am opening the normal incidents and checking the UI action list it is showing as Propose major case and it is directing to cases. I need to create major incident not case. 

Please help me with this requirement.

 

Regards

Souvick

0 Helpfuls
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3 REPLIES 3

swathisarang98
Giga Sage
Giga Sage

‎03-01-2024 01:11 AM

Hi @Souvick6917 ,

 

You can go through the below steps mentioned by Servicenow to create a major Incident,

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/incident-manageme... 

 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

swathisarang98
Giga Sage
Giga Sage
In response to swathisarang98

‎03-01-2024 02:46 AM

Hi @Souvick6917 , Thanks for marking my answer as helpful. If it helped you in any way please accept the solution so that it will be beneficial to the future readers with the same query

 

Thanks,

Swathi

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-01-2024 01:12 AM

Hi @Souvick6917 

 

Hope you are checking at right module:

 

AGLearnNGrow_0-1709284347246.png

 

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