Manager access to all incidents via service portal

garytlawson
Tera Contributor

‎04-23-2024 02:19 AM

I have a business requirement to allow managers access to their employee incidents via the service portal. I've been trying to modify the "my requests" OOB functionality but am unable to grant the managers access to viewing incidents assigned to their location.

 

Any help is appreciated!

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-23-2024 04:04 AM

Hi @garytlawson 

As per me , not a good use case, why a manager need to see the all incidents of his/her employees?  

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glawson_pgatss
Tera Contributor
In response to Dr Atul G- LNG

‎04-23-2024 04:39 AM

The managers at our locations are not ITIL licensed but still need access to keep track of ongoing incidents related to their locations.

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Shawn34
Tera Contributor

‎10-25-2024 05:44 AM

I have a similar requirement where many leaders in our organization prefer to have an overview of all the incidents their teams have submitted. I currently have a widget for FSO cases that works well. Now, I’m working on creating one for support incidents and legal requests.

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