Hello,
I currently have a business rule in place to make attachments mandatory before a task is closed. The requirements have changed and we only want it to be mandatory when it is closed complete. If the task is being closed "incompletely" or "skipped", the attachment should not be mandatory.
I already changed one of my conditions, which I changed from State is one of Closed Complete, Closed Incomplete, Closed Skipped to State is not one of Closed Incomplete, Closed Skipped. After the change the attachment is still mandatory, which makes me think it has to do with the Close Task button.
Any assistance with this would be greatly appreciated!
This is what I currently have:
Hi,
Change the condition,use this condition state is closed complete ,
and follow below code...Before (insert/update) BR
(function executeRule(current, previous /*null when async*/) {
var gr= new GlideRecord("sys_attachment");
gr.addQuery("table_sys_id",current.sys_id);
gr.query();
if (!gr.hasNext()) {
gs.addErrorMessage("Attachment is required to submit this Request");
current.setAbortAction(true);
}
})(current, previous);
it will work perfectly..
Mark correct or helpful if it helps you.
Warm Regards,
Pranay Tiwari
For the UI Action Code, you mean the one for close task?
Business Rule Conditions (warning: pretty long because it applies to multiple catalog items):
