Hello,
I currently have a business rule in place to make attachments mandatory before a task is closed. The requirements have changed and we only want it to be mandatory when it is closed complete. If the task is being closed "incompletely" or "skipped", the attachment should not be mandatory.
I already changed one of my conditions, which I changed from State is one of Closed Complete, Closed Incomplete, Closed Skipped to State is not one of Closed Incomplete, Closed Skipped. After the change the attachment is still mandatory, which makes me think it has to do with the Close Task button.
Any assistance with this would be greatly appreciated!
This is what I currently have:
Hi,
Change the condition,use this condition state is closed complete ,
and follow below code...Before (insert/update) BR
(function executeRule(current, previous /*null when async*/) {
var gr= new GlideRecord("sys_attachment");
gr.addQuery("table_sys_id",current.sys_id);
gr.query();
if (!gr.hasNext()) {
gs.addErrorMessage("Attachment is required to submit this Request");
current.setAbortAction(true);
}
})(current, previous);
it will work perfectly..
Mark correct or helpful if it helps you.
Warm Regards,
Pranay Tiwari
It was checking for Closed Complete, Closed Incomplete and Closed Skipped, but I deselected closed complete.
The UI action Close Task was created before my time so I'm not sure what is the expected change, but I'm guessing it is closed complete (see below)
I would highly suggest you add a custom True/False (Default value of "false") field to the Catalog Item table so you can control which items the BR should run on by just selecting the checkbox for the appropriate items. You would greatly simplify your condition and save yourself some potential grief if you rename an item that would no longer match your Short description filters.
And you should change the State filter to:
...so that the Business Rule runs only when the State is changing to Closed Complete.
