Manual approval on Generic Service Request?

[Alex23]

Hi All,

We have a Generic Service Request form on our Portal, these are always approved/require no approval.

These create REQ (for end user to view/update), RITM (which we do not use), and SCTASK (for Fulfiller to view/update).

On occasion, the request needs approval.

Is there a way to manually add and trigger an approval from the SCTASK? Or would it have to be the RITM?  Is so, how would I set this up?

I can see on the SCTASK I can add approvers at the bottom, but nothing happens -

Thanks!
Alex

[Voona Rohila · Accepted solution]

Hi Alex

Once approvers are added using edit option, we can request for approval

check similar query below: 

https://community.servicenow.com/community?id=community_question&sys_id=5eb29005dbdb9f408e7c2926ca96...

[Alex23]

Hi Rohila,

Thanks for getting back to me!

I had to activate the UI action but I see the 'Request Approval' option now! 🙂

What I'm now getting stuck at, is it is not sending an approval email notification to the user, assuming as this is in the workflow.

Do you have this set up/can advise on how to achieve this?

I read an option is to create a business rule on approval table, trigger an event, send notification but I'm sure where to begin with all that!

Thanks,
Alex

[Alex23]

Hi Again,

I managed to trigger the approval emails from the RITM record when clicking 'Request Approval'.

I achieved this by adding the line below to the UI action script -

gs.eventQueue('approval.inserted', current);

However, it is sending 2 of the exact same emails and I cannot figure out why, any ideas?

Thanks again,
Alex

[Voona Rohila]

Hi Alex

Can you share the complete code and also your notification details.

Also open your 2 emails and verify if they are triggered from same notification or different notifications.