Manual approval on Generic Service Request?

[Community Alums]

Hi All,

We have a Generic Service Request form on our Portal, these are always approved/require no approval.

These create REQ (for end user to view/update), RITM (which we do not use), and SCTASK (for Fulfiller to view/update).

On occasion, the request needs approval.

Is there a way to manually add and trigger an approval from the SCTASK? Or would it have to be the RITM?  Is so, how would I set this up?

I can see on the SCTASK I can add approvers at the bottom, but nothing happens -

Thanks!
Alex

[Community Alums]

Hello!

So I now have it working -

I created a new event called 'approval.needed' as I believe the previous one was also being used as part of a business rule which may have caused the duplication of emails.

I then created a new email notification to trigger on catalogue tasks rather than requested items.

gs.eventQueue('approval.needed', current);
current.state="requested";
current.request.approval=requested;
current.request.request_state=requested;
current.update();

What I'm stuck with now, is how to update all related tickets approval/state.  As now, if we're requesting manual approval, we need to change it to requested, pending approval, pending etc.

I tried to add this to the UI action but no luck, any ideas?

Thanks for all your help so far!
Alex

[Voona Rohila]

Modify like below

gs.eventQueue('approval.needed', current);
current.state="requested";

//to update parent record.
var req= current.request.getRefRecord(); //request is your parent record.
if(req.isValidRecord()) { // << only perform operations on it if it's a valid record
    
         req.approval= 'requested';//map proper value here
         req.request_state= 'requested';//map proper value here
         req.update();

}

current.update();

for remaining states you can handle it in BR on Approval table, make sure your logic only applies if approval is for catalog task table.

[Voona Rohila]

Hi Alex

Let us know if your issue is resolved?

If yes, can you please mark appropriate response as correct for others who may have a similar question in the future and close this unresolved thread.

If not, please let us know if you need any other help

[Community Alums]

Hi there,

I've marked one of your first answers as correct as it pointed me in the direction, thanks again for this!

To update the requests/requested items, I used the workflow which seems to be working.

thanks you!
Alex

[Voona Rohila]

ThankYou for updating the solution you tried.