virtual agent

Vedavalli · ‎08-01-2025

Hi

Can we configure after clicking i want something else? if yes how?

Dr Atul G- LNG · ‎08-01-2025

Any screenshot what you are looking for ?

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Vedavalli · ‎08-01-2025

If I choose I want sokmething else. THere should be a message i couldn't find relevant to this and if possible incident creation topic.

Dr Atul G- LNG · ‎08-01-2025

Hi @Vedavalli

This is predefined:
You need to provide the name of the topic that includes the input variable:
vaVars._topic_sth_else_option

✅ Topic Name: _topic_discovery_

You’ll need to modify the topics as per your requirements

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Vedavalli · ‎08-01-2025

Where i need to provide the topic?