Mapping catalog item variables to RITM and sc task -short description and description

[Mounika30]

Mapping catalog item variables to RITM and sc task -short description and description

[Runjay Patel]

Hi @Mounika30 ,

On RITM all variable display by default, and if you are creating sc task from flow then you have option to choose which all variable you wanna display on sc task.

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------

[Runjay Patel]

Hi @Mounika30 ,

Did the solution help? 

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------

[Gaurav Shirsat]

Hello @Mounika30 

If I am getting your Question Correct? you want to map the Variables of Catalog item to RITM and Task.

so ideally these variable are available in Variable Editor Section below your RITM/SCTASK Fields on the Form.

Right way is to make Global check box true

Open your Variables or Separately open Variables of your Variable Sets. in the list view bring the Global column from the setting icon and make the Global value to true.

Please perform separately for Variables inside the Variable Sets.

alternate way is to make variables available from workflow if attached - but here you need to do this for every individual catalog task activity, with the help of slush bucket in the bottom

in the Flow Designer you have option in below which variable you want to display on the form.

Thanks and Regards

Gaurav Shirsat

[Mounika30]

Hi Gaurav,

I have 

please mention short notes on Catalog item ---> map--> RITM Short desription---> sc_task short description

Additonal comments on catalog item----> map---> RITM description ----> sc_task description

I have achieved until the catalog item variables to RITM SD, Description using Before BR.

(function executeRule(current, previous /*null when async*/) {

    // Add your code here

    var grRITM = new GlideRecord('sc_req_item');

    grRITM.addQuery('request',current.request);

    grRITM.query();

if(current.cat_item=='a92bbd8393730210eb7bfe818bba10da')

{

    while(grRITM.next())

    {

    current.description=grRITM.variables.please_mention_short_note;

    current.short_description=grRITM.variables.additional_comments;

    grRITM.update();

    }

}

})(current, previous);