Mapping Order Guide variables to Cases

Ash33
Tera Expert

Hi experts

I am currently working on a requirement where I need to map the requested_for from the Order Guide form variables to the procurement cases. Since there is no linkage between sc_requests and procurement cases I am unable to find a way to do so. Right now, upon submitting an order guide, all the RITMs requested for fields gets autopopulated as I'm fetching it from the sc_request(order guide), but I need the procurement cases (record producers) included in the order guide to also populate the requested_for. 

Any help would be appreciated.

Thanks!

1 ACCEPTED SOLUTION

please check if variable name ( not the label ) is same on order guide and record producer. share the screen shot ... also if while filling the form this "requested_for" field value is visible but after submission case created but value not transfer to case means there is mapping issue on record producer form and under laying table ( on which record produce configured ) field.  

 

check both the details and share screen shot.


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5 REPLIES 5

Hi Ashish

 

Changing the variable name same as the order guide solved the issue. Thanks