Mass email communication to clients/users using ServiceNow.

[faisal_dadabhoy]

Hello,

I am just wondering if anyone is utilizing mass email communication to send emails from ServiceNow? As you know ServiceNow has a build in email functionality but does not have a feature to send mass emails so this would be a custom development? In my experience when mass emails are send about outages/changes it is based on datacenter, customers, clusters and etc.

High overview of development approach?

Pro/cons?

Any help/feedback will be appreciated?

Thanks, Faisal

[ravi1_tandon]

Hi,

Actually we have created a notification template and then have created a small module available to service desk and Change coordinators to send mass email.

The selection criteria is either the region/department/organization based users or specific DL's. We are using reports to do that. If any one is interested, I can share the ideas in detail.

Regards

Ravi Tandon

[ramak]

Hi Ravi, I'd be really interested in checking out the solution that your team have implemented as it very closely aligns to my current requirement. Please let me know whenever you get a chance.

Cheers

Suhas

[jaz1]

Hello Ravi I am interested please let me know

[faisal_dadabhoy]

Hello SN Community,

I built a mass email communication tool within ServiceNow, some of the feature includes:

            Batch Emailing

            Could be used with custom table such as Email distribution list

            Option to unsubscribe

The below video link has the demo of the application and installation instructions. Also attaching the update set.

https://youtu.be/rj6_ZvqZjx8

Thanks, Faisal Dadabhoy

[dgino]

This is a fantastic tool and works great. We were looking for a solution and a standard for all communication with our internal customers and that would normally come from email i.e. Outages, General Information, User Registrations, SPAM/Malicious email warnings to ensure that all communications come from a central place rather than individual staff members.