meaning and useful of the code

[Geethika]

answer = true;
if (GlidePluginManager.isActive('com.sn_cs_sm')){
answer = new sn_cs_sm.ServiceManagementIncidentUtils().isValidCallerForIncNotif(current.caller_id.getRefRecord());
}

Could anyone please explain me what is the use of this code , this is in the out of the box notifications under advanced conditions.

[palanikumar]

Hi,

if (GlidePluginManager.isActive('com.sn_cs_sm')){ - Check whether "Customer Service with Service Management" plugin is active

answer = new sn_cs_sm.ServiceManagementIncidentUtils().isValidCallerForIncNotif(current.caller_id.getRefRecord()); - Check whether user record class is customer_contact or csm_consumer_user.

So this check whether user record is created under child class customer contact or csm consumer user table if the relevant plugin is active  

[austinbuono]

I have tested and found out that if its a customer_contact record the email will not send.  If the caller_id is a user the email will send.