Meeting Invitations

[Masha]

I have been trying to implement sending out Meeting Invitations to Outlook or Google calendars. So far I have been able to get is set up to send out an email with a 'not supported calendar message.ics' file attachment that doesn't work and I am not sure what I am doing wrong. This is the code I have in the Email Template (I got it from ICalendar article on http://en.wikipedia.org/wiki/ICalendar):

BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Service-now.com//Outlook 11.0
BEGIN:VEVENT
UID:masha@byu.edu
DTSTAMP:19970714T170000Z
ORGANIZER;CN=John Doe:MAILTO:john.doe@example.com
DTSTART:19970714T170000Z
DTEND:19970715T035959Z
SUMMARY:Bastille Day Party
END:VEVENT
END:VCALENDAR
END:VEVENT
END:VCALENDAR

And my Email Notification is the same as regular email and the type of Meeting Invitation.
Am I missing a plug in? There is not much documentation so any help will be greatly appreciated.

Thank you.

[Masha]

You should definitely have something in the 'Body'. SN has an Email Notification out of the box called Notify Change Calendar, that is a calendar request, see if your set up is the same as that notification.

[Aartz]

That was my bad. Typo in the script.

Thanks for ur help anyways

[questsal78]

Hi there,

I'm having same issue, can you please identify what I'm doing wrong in here:

BEGIN:VCALENDAR
PRODID:-//Service-now.com//Outlook 11.0 MIMEDIR//EN
VERSION:2.0
METHOD:REQUEST
BEGIN:VEVENT
ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=TRUE:MAILTO:${to}
ORGANIZER:MAILTO:${from}
DTSTART:${dtstart}
DTEND:${dtend}
LOCATION:${location}
TRANSP:OPAQUE
SEQUENCE:${sys_mod_count}
UID:${number}
DTSTAMP:${dtstamp}
DESCRIPTION:${description}
SUMMARY:${summary}
PRIORITY:3
X-MICROSOFT-CDO-IMPORTANCE:${priority}
STATUS:CONFIRMED
CLASS:PUBLIC
END:VEVENT
END:VCALENDAR

[shilpa344]

Hi Masha,

I am also facing same issue. I am receiving email with 'not supported calendar message.ics' attachment and as mentioned by you in above post, i have added some text in email notification body also.

BEGIN:VCALENDAR

PRODID:-//Service-now.com//Outlook 11.0 MIMEDIR//EN

VERSION:2.0

METHOD:REQUEST

BEGIN:VEVENT

ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=TRUE:MAILTO:${to}

DTSTART:${dtstart}

DTEND:${dtend}

UID:${sys_id}

DTSTAMP:${dtstamp}

END:VEVENT

END:VCALENDAR

[Troya1]

The import export map has to meet the ServiceNow format of icalendar.<table name>.   

If not, the invite times will not be correct.