@Mention emails not captured in Activity logs

[Priyanka56]

Hi,

The OOB email notification - Activity Stream @Mention Email which runs in live_notification table triggers email but it is not captured in the relevant Target record activity log. I think it works as OOB since the notification runs on live_notification table. Does anyone has any idea on how can we get this added in the activity log ?

Thank you in advance!

[Anil Lande · Accepted solution]

If you want these emails to reflect in your task records then you can create on after insert BR and copy the sys_email record by changing target field value.

Check below link for the script:

https://www.servicenow.com/community/developer-forum/how-to-copy-sent-received-emails-from-incident-...

NOTE: It is not advised to customize functionality of system table like sys_email and it is system table and the data flow is quite high.

[Priyanka56]

Thank you Anil for the suggestion. As stated, will avoid customizing this part as the data flow is high in email table.

[Vaishnavi Lathk]

Hello,

By default, you receive an email notification when someone mentions you. You can disable this behavior by unsubscribing from the Activity Stream @Mention Email notification on your notification preferences.

Note: Emails sent for @Mention run against live_notification table and are not added to the journal field of the parent table.

Any user can use activity stream mentions in the following places:

• On a form, in the activity formatter (UI16 only).
• In a list, in the activity stream for a specific record.
• On a Visual Task Board card, in the card details.
• In a Connect record conversation

Regards,

Vaishnavi Lathkar

[Yogesh Bhola]

Did you got any fix ? if yes please share same issue i have

[Rajat Kumar1]

Hi Priyanka56,

Can you please share your solution, I'm also facing the same issue.