@mentioned email notification is not working for specific user

[Vaishnavi20]

Hello,

When I mentioned a specific user, the notification is not send to that user if I mentioned the some another user it is working properly only it is not working for specific user on table incident, problem and HR. If I mentioned the same user on idea table the notification is triggering for that user. The record is created on live_notification table but on email logs it is not appearing. 

Can anyone help me with this?

Thanks!

[Musab Rasheed]

Hello,

Check if user has disabled Notifications for those tables ?

Otherwise you should also check if user has enough privilages to see those records

Please hit like and mark my response as correct if that helps

Regards

[rubina khatun2]

Hello , 1-Check if user must have disabled Notifications for those tables. 2- impersonate that person and click on ⚙️ icon select notification and allow the notification . Please mark my answer correct if it it resolve you query