Forum Posts
Inbound Email Action: did not create or update sn_customerservice_case using current
Hi All, I can see this post has come up a bit in the past, but I can't work out my problem based on the previous solutions. Hoping someone can help me identify the issue I didn't create this Inbound Action but am trying to work repair the fault. Bas...
How do dynamically add DOM elements in the client controller on serviceportal ?
Hi guys , i have a problem, cant to dynamically add DOM elements on serviceportal via client controller. object.fields.forEach(function(el){ var options = document.querySelector(".parent") var div = document.createElement('div'); div.setAttribu...
Resolved! How to set Assignment Group of catalog item/ritm based on users location
I have 3 catalog items, and based on their location of the user who submit. the ritm either need to be assigned to {Group 1} or {Group 2}. How can I write a script/BR for this to work? I know workflows can be used for this too, but I dont have any ex...
Dashboard widget titles not updating via update set
In my Dev instance, I've been amending the labels of some widgets within a dashboard. I assumed that any changes to those widgets would be included in my update set. However, when I move my update set to my Test environment, I see that the amendments...
Get the first name in reference field.
Hi Experts,Good Day! I have got a requirement, i need to get the first name in the reference type variable for a catalog item.But when i am using reference type i am able to get full name of the user. I need to separate and get fir...
Resolved! moving update sets between instances
Hello. I have about 6 update sets that we had in test that i "completed" and moved to our production instance before we updated test. I now wanna move them back from production to test again where they now don't exist. How do i do this?
CSM Module - Priority Lookup Rules
Hi, Trying to change Priority Lookup Rules choice labels to custom once, and I cannot find anyway to do so.I'm trying to change the priority field's choices specifically to custom ones + the matrix calculation does not work - meaning even if I'm chan...
Can't revert skipped record to base system
We recently upgraded to Tokyo and I am trying to revert an ACL skipped record to base system but can't because of this error: "Your update version entry cannot be reverted because it is not the latest base system entry." I saw a similar post here in ...
Resolved! Making the worknotes mandatory when the priority changes
In the Incident Management application, how do I make the worknotes mandatory when the priority changes.
Resolved! Report on all Catalog Items with the variable/variable set and questions
Hello, Is there any way to report on all our Catalog Items and display the variable and variable sets for that Item all in one report?
Resolved! Cannot install a plugin from store- Using PDI (Personal Developer Instance)
I wanted to try 2 plugins/ Spokes in PDI."Confluent Kafka Rest Proxy Spoke""ServiceNow Kafka Consumer" When I go to the Flow designer- these 2 spokes can be see, but under the 'Not installed spokes'. (see attached)So I went to 'All Applications' to f...
getDisplayValue return nothing
Hi, I have a Business Rule on sysapproval_approver. Im trying to return in the logs the display value of the "sysapproval" field, but it return nothing.var approvers = []; var getApprovers = new GlideRecord('sysapproval_approver'); getApprovers.add...
Resolved! How to get values of a reference field to a list collector type field
Hello! I have a reference field called 'company_clients' referenced to a company table.I have another List collector type called 'client_contacts'Can I add a reference qualifier to my client_contacts field to only show clients in the selected company...
Resolved! Fetch the title of a web page using URL in a server script
I'm trying to create a function that will fetch the title of a web page given the URL. My initial idea is to use the GlideHTTPRequest API using some sort of the following: var url = 'https://www.servicenow.com/community/developer-articles/useful-stri...
