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Resolved! onBefore transform script for CMDB identification NOT WORKING

Hi,Can anyone suggest what have to be rectified here i am using as the normal code snippet in onBefore transform script but seems it ignores all time . When i dont use ignore== true in below code it always inserts and not following IRE rule. There is...

Nisha30 by Kilo Sage
  • 2502 Views
  • 3 replies
  • 3 helpfuls

Resolved! Cannot change the label of a form

Has anyone ever run into this issue? Scoped AppCustom FormTable Name "x_[scoped_app]_tdl"Table Label "label"Column Labels in sys_dictionary blankNo Reference to table in sys_documentationCannot change Label by any means, including scriptsCannot add C...

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faight by Tera Contributor
  • 1303 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to add filters for the Widgets

I have Created a Widget with the Filter option using Search option . and the HTML and server script is working fine and the Records is searched easily by search option Now i need to Add one more Filter in that Widget like the marked one i need the Fi...

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Assess or Scope Task - Flow Designer Stages

Hi I am trying to set stages in Flow Designer:  Do I need to update the requested item record with states, etc? When I submit the order the stage is "Assess or scope task"  - There are no other workflows running on the catalog item  

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ray evans by Tera Guru
  • 1647 Views
  • 19 replies
  • 0 helpfuls

Set the records url in URL field

Hi All,Can anyone please help us on the below requirement.We wrote below business rule to set the records URL in URL field but some reasons we're getting same url for all the records. But as per the script it should return the url based on the count....

ar1 by Kilo Sage
  • 1506 Views
  • 8 replies
  • 2 helpfuls

Resolved! Response Templates Translations

How to translate the Response Templates of Agent Workspace based on End user's language preference? Please help me with possible solution..

santoshrega by Tera Contributor
  • 2232 Views
  • 3 replies
  • 3 helpfuls

Issue regarding Bulk Import through catalog Item

Hi All, I Have one catalog Item with attachment type variable(mandatory). It takes in as input an excel template with following columns "Parent Name"     "Type"    &     "Child Name" FYR, (Excel contains bulk records in below format) My requirement i...

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Priyanka1997 by Tera Contributor
  • 1061 Views
  • 3 replies
  • 1 helpfuls

Resolved! Invalid reference while populating cat item

Hello Experts,On customer platform there is interaction record from which using UI action you can create request. This UI action transfer user to catalog item. On catalog item there is variable "requested for" which gets autopopulated and I don't kno...

Dotychczas by Mega Guru
  • 1065 Views
  • 4 replies
  • 1 helpfuls

Email validation on one variable in catalog item

Hi All,@Ankur Bawiskar I have on requirement on email validation use case:Validation addition – Email ID should end with “test.email@abc.com”, “test.email@abc.xyz.com  

Community Alums by Community Alums  
  • 766 Views
  • 1 replies
  • 0 helpfuls

How to find headers in servicenow

Hello, i have a header in one of our portals i want to edit a button on. But i cant ctrl+click it in the portal to edit it, like buttons on the page. Where do i go to edit it? 

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asd22 by Tera Contributor
  • 976 Views
  • 3 replies
  • 0 helpfuls

Resolved! Workflow is not triggered from Catalog Item

Hi,  I have created a test catalog-item and a test-workflow and want to start the workflow by triggering it via the catalog item. However, after I start the catalog item, the workflow is not incorporated.In the settings of the catalog item I have def...