We have created a custom attachment field for our record producer. When user is going to create a record with an attachment, before submitting the record first they attach the attachment and then they deleted that and again they attached a new one. H...
Hello! I am attempting to setup the Walk-Up Experience and I want to use Advanced Work Assignments to queue up appointments for Agents. When I schedule an appointment via the Portal, I receive an Interaction and an Appointment record but I do not see...
We are faced with this issue: in catalog items, it is sometimes necessary for the end user to select a user that is no longer active (for example, request to access the users data after they've already left the company). However, OOB ServiceNow does ...
Hello Experts, Hope you all are well!I've got one request to fix the script related error which users are getting upon submitting request from record producersWe have select box type of variable that includes 'None'we are populating it's value using ...
Hi, The other vendor is sending data of fields in excel sheet and i have to validate if the data for the mandatory fields are sent or not. I have to validate fields before it is mapped to our cmdb_ci_server table and mapping is done through tr...
Under the work notes and comment section, there is activity log for the case. And when i reassign the case to another group and another member the emails are not showing in the activity column or log. I have configured and included sent/receive email...
Hi, I need to create new UI action on the device form called "Remove all installed SW"and when click on this button I need to remove all the installed software from the device.What am I doing wrong? the UI action is on the cmdb_ci_computer table and ...
Hi All, Long time reader, first time poster. Due to legal requirements, one of our clients has requested that 5,000+ incident records are deleted. We have been provided with a .csv file that contains all of these incident numbers. We need to cr...
I need to trigger 2nd level Approval second level Approval should be triggered to “ABC Group" and this group users should also be part of “Assignment group” selected in the First level Approvals, could anyone help me out to trigger 2nd level Approva...
How to stop running workflow?
Hi, I have created a custom table for our Role Base Access. This table contains what access to grant a user based on their job roles. The current project that I am working on involves job changes, where a user joins another position within the comp...
Hi , We used Azure Active directory to provision users in our instance . There are users with more 40 chars in their user id . We have an instance rome version and the user id was capture and displayed correctly even though the config max length of u...
i am writing a business rule to copy a field value change in activity log of the table . so everytime the value of the field changes , i want that activity to be logged in the communication tab ( journal field ) . I wrote a business rule to do this w...
hello.I created a new header menu and added menu items to it.However, even if you look at the portal screen, the corresponding item is not displayed.If anyone knows the cause and solution, please let me know. Regards,Ro
We've been seeing some log entries whenever someone logs into ServiceNow and by default is bringing up a Dashboard they don't have access to (the assumption being they were given a URL by a co-worker or something). HI is saying we should give pa_view...
