We have an issue where from Service Operation Workspace when the Agent apply's a template to the interaction record the template apply's with the text field minimised.On our interaction record we have a description field for capturing additional info...
HiI have wrote an transform map script and it will compare the staging table user id value with actual table user id value and if matching, it bring the user name from table.The issue is , in the user table , it has 5 records with same "user id" in w...
We have several risk conditions defined in our instance which are working to initially set the risk on a Change. We have requirements internally that if specific CIs get added as affected CIs then the risk of the change should be updated. Essentially...
Hello, I am currently using a for each loop in flow designer to look up records and set a flow variable with the found recordsThe issue I'm facing is when I use this flow variable down the line, it populates the records without separating them:Where ...
Hi Folks, I just want to auto reload the standard change form using runscript activity after a timer in workflow. I tried searching in community but I found only client scripts to reload the form.So, is there a way to auto reload as per my requireme...
I can see the logs but I can't seem to find the request body/ payload that is sent to servicenow from an external system in the logs.
I have a list of users (45) all in a Dallas location who every time they submit an incident I need to have an email notification sent to a particular user "Adam". Do I configure a Business rule for incidents with the location or how should I approach...
I'm using payload builder to create a json payload but when i pull the payload into a script to sent it erroneous characters are being added -  I've tried thisvar pld = pl.replace('¿»ï', ''); or this but they won't removevar pl = inputs.payload;v...
We have a bunch of software installs that came in from SCCM but they aren't mapping to the software models that we have defined.
A strange one for you.I have four tables Risk, Hazard, SOP and Department that are joined together by six m2m tables like this..Which all seems to work and do what we want it to do.My problem is when adding the related links to the bottom of a form.W...
I have a requirement to place a button on a page on the service portal. The button should say "Colorize" OR "Uncolorize".The button should do 2 things. When clicked (Colorize)highlight the user name field to show that a user has not been selected. Wh...
Hello Team,Need help on below query i need to Archive attachments from sys_attachment table (Global scope ).since i was in scope app it will not allow me to create archival rule from scope app and even though attachment table(Global scope) is not co...
HI All,Can anyone please help us on the below requirement.We have one field called "Count" and it's string type.And when an end user enter any numbers in the field we need to automatically add the " - " symbol after every two numbers.Examples:--> 12...
Hi All, I have added a simple list widget on the self-service portal to display the specific users/callers open incidents. What I am now trying to achieve is a similar widget/list to show all active incidents where the caller is a member of the signe...
Not sure why this is being difficult. There is a duration field u_estimated_effort on my task form. All I want to do is add time to this and have that time update to a similar field on the Case table. The duration field isn't being updated on the cas...
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