Metric Definition: Create to Resolve Duration

[Balakrishna_ABK]

can we change the above OOB metric definition to calculate the duration excluding time of state 'on hold reason' for awaiting vendor ?
If so, please help with updated script.

[Dr Atul G- LNG]

Hi @Balakrishna_ABK 

I will say dont change, copy and then change it as per your requirement. 

[Balakrishna_ABK]

Hi @Dr Atul G- LNG , can you please help with the code

// variables available
// current: GlideRecord - target incident
// definition: GlideRecord - (this row)
var s = current.incident_state;
if (s >= 6)
createMetric();

function createMetric() {
var mi = new MetricInstance(definition, current);
if (mi.metricExists())
return;

var gr = mi.getNewRecord();
gr.start = current.sys_created_on;
gr.end = current.sys_updated_on;
gr.duration = gs.dateDiff(gr.start.getDisplayValue(), gr.end.getDisplayValue());
gr.calculation_complete = true;
gr.insert();
}

[Dr Atul G- LNG]

Sorry mate, this is area (script) which I have less hands on