Metric Definition for priority being lowered

[Patrick Cavanau]

Hello All, 

I currently have a requirement to create a metric definition for incident priority that is lowered. I currently have the following code but it is not creating any metric definitions. Any help would be greatly appreciated!

[Abhay Kumar1]

@Patrick Cavanau Your image of code is not clear for me can't read anything, but you should be having similar logic:

// Ensure both current and previous priorities exist

    if (!previous || !previous.priority || !current.priority) {

        return false;

    }

    // Check if the priority was lowered

    var currentPriority = parseInt(current.priority);

    var previousPriority = parseInt(previous.priority);

    if (currentPriority > previousPriority) {

        gs.info("Metric captured: Priority lowered from " + previousPriority + " to " + currentPriority);

        return true; // Metric will be recorded

    }

    return false;

Hope this will help you.

[Patrick Cavanau]

thank you for this. Unfortunately, It will not allow me to use return in the code for metric definitions

Regards

[Abhay Kumar1]

@Patrick Cavanau Please try below first in lower instance and this should work in metric definition:

// Ensure the Metric Instance is properly initialized

var mi = new MetricInstance(definition, current);

// Check if the metric instance exists and the priority has been lowered

if (!mi.metricExists()) {

    // Capture the previous priority state for comparison

    var prevPriority = current.priority.changes()[0]; // Get the previous priority value (if any)

    // Check if the priority was lowered (we compare previous and current priority)

    if (prevPriority && current.priority < prevPriority) { // Ensure priority is being lowered

        gs.info("Priority lowered for Incident " + current.sys_id + " from " + prevPriority + " to " + current.priority);

        // Start the duration when the priority is lowered

        mi.startDuration();

    }

}

// When the incident priority is updated, check if the metric instance exists and stop the duration

if (mi.metricExists() && current.priority != prevPriority) {

    gs.info("Priority change detected for Incident " + current.sys_id + " from " + prevPriority + " to " + current.priority);

    // End the duration for the priority change

    mi.endDuration();

}