Metric Definition Script to capture Assigned to and Assigned Group

[kannann_]

Hello All,

I have a field value Metric Definition which captures Assigned to value. I would also like to capture the Assigned Group in the value field when the Assigned to field changes. How do I do that? Please suggest.

[yetesh_ch]

Hi Kannan,

You need to use reference qualifier for your Assigned Group. I am attaching an example of use of reference qualifier:

[kannann_]

Hello Yetesh,

Thank you for your reply. I am totally new to ServiceNow, Reference Qualifier are for Reference fields right? How do I use them to get Assigned to and Assigned Group field value on a Metric which works when 'Assigned to' changes.

[yetesh_ch]

Oops! Its easier than that,

So, if 'Assigned Group' is set, then 'Assigned To' will only show members of that group.

Try this:

Go to Configure Dictionary of 'Assigned To' and click on "Show Advanced" link. Write <assigned_group> in Dependent field there. Note that <assigned_group> is the name of your 'Assigned Group' field.

[Michael Fry1]

If it's a field value Metric definition, you wouldn't be able to capture assignment group in the value section. You could switch this to a script definition and probably make that work.