MFA is not possible with the browser extension version of Google Authentication

d-aizawa
Kilo Sage

‎04-18-2024 03:23 AM

Hi.

I set glide.authenticate.multifactor to True and set Enable Multifactor Authentication to True for the logged-in user.

I tried the authenticator app with the browser extension Google Authentication, but it didn't work.

Please let me know if there is a cause or additional settings.

daizawa_0-1713436030473.png

 

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Randheer Singh
ServiceNow Employee
ServiceNow Employee

‎04-19-2024 01:31 AM

Hi @d-aizawa ,

 

one of the common reasons for TOTP validation failure is clock skew. Could you please check that your device time is accurately set? alternatively, you can increase the clock skew value to up to 60 seconds using the below property.
glide.authenticate.multifactor.clock_skew

https://docs.servicenow.com/bundle/utah-platform-security/page/integrate/authentication/reference/mf...

You can also try this with a different device/authenticator app.
You can use any app listed here.
https://docs.servicenow.com/bundle/utah-platform-security/page/integrate/authentication/concept/mfa-...

Thanks,

Randheer

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