Microsoft Sentinal and Snow integration help

Community Alums
Not applicable

‎02-25-2024 10:59 PM

Hi Connection,

 

we have to do integration between microsoft sentinal and snow for sentinal security incidents. it will be a bi directional integration. just wanted to know about Security Incident Response in snow, it is paid or do we need to just enable plug in etc. and what is the best practice for this integration. 

 

Best Regards,

Rafmine.

0 Helpfuls
  • 1,260 Views
2 REPLIES 2

piyushsain
Tera Guru
Tera Guru

‎02-25-2024 11:14 PM

Hi @Community Alums 

You need to have the Plugin for Sentinel Installed in ServiceNow with SIR module. After installing you need to Add the Tenant ID , CLient ID and other Parameters in Integration Configuration and after that you have to setup Sentinel Incident Profile where you need to add mappings and other things like comments and worknotes. 

 

For detail information visit below pages :

https://docs.servicenow.com/bundle/tokyo-security-management/page/product/secops-integration-sir/secops-integration-ms-azure-sentinel/concept/microsoft-azure-sentinel-integration.html

https://techcommunity.microsoft.com/t5/microsoft-sentinel-blog/what-s-new-introducing-microsoft-sentinel-solution-for/ba-p/3692840

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Regards,
Piyush Sain

Rajdeep Ganguly
Mega Guru

‎02-26-2024 03:43 AM


Security Incident Response (SIR) in ServiceNow is a part of the Security Operations suite and it is a paid application. It is not just a plugin that can be enabled, you need to have a license for it.

Here are some best practices for integrating Microsoft Sentinel and ServiceNow:

1. **Understand the Data**: Before starting the integration, understand what data is being sent from Microsoft Sentinel and how it will be used in ServiceNow. This will help in mapping the fields correctly.

2. **Use APIs**: Both ServiceNow and Microsoft Sentinel provide APIs for integration. Use these APIs to send and receive data.

3. **Use a Middleware**: If direct integration is not possible, consider using a middleware like Azure Logic Apps or Power Automate.

4. **Security**: Ensure that the integration is secure. Use secure methods for authentication and data transfer.

5. **Error Handling**: Implement proper error handling mechanisms. This will help in identifying and resolving issues quickly.

6. **Testing**: Test the integration thoroughly before moving it to production. This will help in identifying any issues early and avoid disruptions in service.

7. **Documentation**: Document the integration process and any customizations made. This will help in troubleshooting and maintaining the integration in the future.

8. **Maintenance**: Regularly monitor and maintain the integration. This will help in ensuring that the integration is working as expected and any issues are resolved quickly.

9. **Training**: Train the users on how to use the integration. This will help in ensuring that they are able to use it effectively.

10. **Support**: Provide support for the integration. This will help in resolving any issues that the users may face while using the integration.


nowKB.com

For asking ServiceNow-related questions try this :
For a better and more optimistic result, please visit this website. It uses a Chat Generative Pre-Trained Transformer ( GPT ) technology for solving ServiceNow-related issues.
Link - https://nowgpt.ai/

For the ServiceNow Certified System Administrator exams try this :
https://www.udemy.com/course/servicenow-csa-admin-certification-exam-2023/?couponCode=NOW-DEVELOPER

0 Helpfuls