The description field is not visible to all users only should be resolver group members.

[Community Alums]

I created the catalog item when we closed the one task and then created the 2nd task it's assigned to both tasks in different assignment groups and the description also has a different. On the task form description field is not visible for all users, only visible as per the assignment group members. How to achieve this in catalog items?

[Chandra18]

Hi @Community Alums , 

Create a on load catalog client script and make visible the description field only for assignment group members. 

Take help from this https://www.servicenow.com/community/developer-forum/ismemberof-function-in-client-script/m-p/144343...

Thank you! 

[shyamkumar VK]

@Community Alums  , You want to Make Description Shown to the Assignment group Members Alone? 

[vermaamit16]

Hi @Community Alums

If I understood your issue correctly, the task description field is not visible for a particular Assignment Group members. Have you checked which view they are looking into ? It might be possible that the view does not have the description field configured ?

Thanks & Regards

Amit Verma

[Rajdeep Ganguly]

To achieve this in ServiceNow, you can follow these steps:

1. Create a Catalog Item:
- Navigate to Service Catalog > Catalog Definitions > Maintain Items.
- Click on New to create a new catalog item.
- Fill in the necessary details and click on Submit.

2. Create a Workflow:
- Navigate to Workflow > Workflow Editor.
- Click on New to create a new workflow.
- Design the workflow to close one task and create another task.

3. Associate the Workflow with the Catalog Item:
- Go back to the catalog item you created.
- In the Process Engine section, select the workflow you created.

4. Create Assignment Rules:
- Navigate to System Policy > Assignment > Assignment Rules.
- Create a new rule for each assignment group that you want the task to be assigned to.
- In the conditions, specify that the task should be assigned to the group if the task is in a certain state or meets certain conditions.

5. Control the Visibility of the Description Field:
- Navigate to System UI > UI Policies.
- Create a new UI policy for the task form.
- In the conditions, specify that the description field should be visible only if the user is a member of the assignment group.
- In the UI Policy Actions, set the description field to be hidden by default and visible if the conditions are met.

Please note that this is a general guide and the exact steps may vary depending on your specific requirements and ServiceNow version.

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