Hi @Jai2021,
There are multiple ways how midserver down incidents can be created, 2 common ways to identify and create incident in servicenow are with FlowDesigner or Business rule, workflow. its up to you on which way you pick, Everything works. So,
1. You can create a busienss rule on Mid server table which 'when to run' condition as When State is Down.
And in Advance Section you can code the incident creatation by usiing glideRecord, initalize and insert function.
Ex:
Var IncRec = new GlideRecord('incident');
IncRec.initalize();
IncRec.description('Mid server is down');
IncRec.priority('1');
IncRec.insert();
2. Create Flow in Flow Designer :
Triggier condition as when record is updated.
in Action section you can use 'Create record' to create a incident.
I hope this help...
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