Missing required fields under RITMS

[SooraC]

Hi team, 

Some ritms in a request are missing required fields. We found a KB article (Service Portal allows users to submit the order guide even if mandatory fields are not populated - K...) mentioning that using the pre-Kingston order guide might cause this issue. However when we checked, we are currently using the "SC Order Guide." Could there be any other reasons why ritms are being created without the required fields?

Thank you in advance!

[AshishKM]

Hi @SooraC , 

What's the latest version of your instance.?

Is it happening with all catalog item RITM or some specific one.

-Thanks,

AshishKM

[Dr Atul G- LNG]

Hi @SooraC 

Could you please try to repair the plugin and see if new update is missing here? else log a Now support case.

[Andrew_TND]

Hey @SooraC 

I’d agree with @Dr Atul G- LNG attempt to repair the plugin, if that doesn’t work can you provide a screenshot so I can see where the problem lies.

[sawyan1]

Hi ,

If custom validation logic is implemented, confirm it triggers on form submission and prevents submission when conditions are not met.

document.querySelector("form").addEventListener("submit", function(event) {
if (!document.querySelector("#mandatoryField").value) {
alert("This field is mandatory!");
event.preventDefault(); // Prevent form submission
}
});

JavaScript Conflicts: Conflicting scripts might bypass validation.

Hidden Fields: Validate hidden fields if they are conditionally mandatory.