Mobile Agent app not showing navigation tab

[SudhirG]

On mobile agent application navigation tabs are not showing in navigation bar.

It is showing only 'Notifications' and 'Settings' tab, All other configured active tabs are not showing up for admin as well as all users.

Configured all the navigation tab mappings and all. It is working as expected on other sub-prod instances.

Please, help me If anyone encountered the same problem.

Thanks,

Sudhir G

[Ravi Chandra_K]

Hello @SudhirG 

Greetings!

you may find this helpful:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0868561

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0832574

Help others to find a correct solution by marking the appropriate response as correct answer and helpful!!

Regards,

Ravi Chandra

[SudhirG]

Hi @Ravi Chandra_K ,

I have gone through the provided article links but no result. All the configurations mentioned in the support article are configured.

Thanks,

Sudhir G

[Slehel]

Hi, Did you find a solution?

[SudhirG]

Hi Slehel,

Yes, In my case some updates from the update sets were missing. If any of the dependent updates are not available, it will not show any tabs or applets on the application.

Check if any configuration or update is deleted or missing. 

Thanks & Regards,

Sudhir Gullapalli