Mobile App - setRedirectURL

[andreas_holgers]

Hi,

Having some problem with redirect action in the mobile app. We have the following action.setRedirectURL ('new_call_list.do?sysparm_userpref_module=17d70e8ddb69f2000056f7adae961901&sysparm_view=service_call&sysparm_query=u_call_group=5073a8274fb116007f76c0428110c726^u_is_transffered=false^EQ'), in a UI action which is working fine in the desktop view.

I can't get it to work in the mobile app. I've changed the view to mobile but no luck. It redirects to all calls, not just the calls for a specific call group.

Any ideas?

[andreas_holgers · Accepted solution]

Found the solution to my problem in a blog article on the community.

Navigating the ServiceNow Mobile UI

The URL format is different for the mobile UI action.