Mobile view: Unable to see data from some tables

[wazir]

Hello,

I am able to access some modules and see their records in mobile view but other modules show "No records found". I have ruled out ACLs as I left the module and tables wide open for testing. I can access these same modules and see the records in normal desktop view.

What I have found out so far is that in mobile view, a GET request is sent like so:

https://<server name>/api/now/v1/ui/table/<table name>?sysparm_field_styles=true&sysparm_limit=20&sysparm_offset=0&sysparm_pref_prefix=m&sysparm_query=&sysparm_transient_search_fields=number,short_description,category,priority&sysparm_view=Mobile&ui_action=mobile_list

Now if I remove that last part "ui_action=mobile_list", I do get the records.

Any ideas as to what may be going on and what may be preventing me from seeing some data in mobile mode? 

Now these tables that do NOT show data, do have many related lists (I don't know if that makes a difference)

Thanks in advance

[James Chun]

Hi @wazir,

Are you referring to the Mobile App or the mobile view of a browser?

I don't believe there is a parameter called ui_action (https://docs.servicenow.com/bundle/washingtondc-api-reference/page/integrate/inbound-rest/concept/c_...), has this been customized?

Do you mind sharing some screenshots and where you are viewing these records?

Cheers