Moving changes from global application to a scoped application
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03-27-2024 07:27 AM
So for my virtual agent project we started making our changes in the global application. But as we have progressed we wanted to switch over to a scoped application. We have already done quite a bit of work like custom topics, NLU updates, custom user groups, server side scripts, table changes etc. I also know that a custom application can be created as global or scoped.
Is there an easy way to migrate those changes to our scoped application?
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03-27-2024 02:46 PM
Hi @Ppolicherla
As far too my knowledge it is not possible.
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
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linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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03-27-2024 03:01 PM
if you go to your updateset, than select the records you want to move to new application, in the top right dropdown menu there is an action "Move To application" . It gives you popup to select existing application for destination
Try small number of records to see if it is working for you
Also, for topics - you could switch to your application and than duplicate from initial version
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03-27-2024 04:01 PM
There is a bit of a hooky solution that works but I do it can have risks and cause some potential issues but I have done this a couple of times in the past and been lucky.
You can export the records to XML and open the XML file in you chosen viewer/editer and manually change the application in the XML, then import the new XML.
Ensure you save a copy of the XMLs before you do this and you will need make sure you get all files. If it works it certainly saves the time of rebuilding everything.
Please mark this as helpful or let me know if it solves your issue.
Good luck!