Displaying a specific message after Record Producer submission (update) in the Service Portal

Wesley Breshear
Tera Expert

‎06-11-2019 10:47 AM

Hello,

I am using a catalog form to update a record on the Product table (rm_product).  My form is a Record Producer form so during submit my record producer script uses this command so a new record is not generated. 

current.setAbortAction(true);

But then I get directed to a page that says "No record found.".  This would seem expected but very confusing to the user updating the record.  I have been able to redirect the user from the page that says "No record found." by using this command.

producer.portal_redirect = 'https://' + instanceName + '.service-now.com/sp?id=sc_cat_item&sys_id=686a62521bb9b7002240a79b2d4bcb88';

However, I am still struggling in getting a message or confirmation box to appear to the user telling he/her "The Product record has been updated."  gs.addInfoMessage("Record is updated."); is not working in the Service Portal and I have seen some articles talking about using spUtil.addInfoMessage("Your message"); but adding it to the catalog form widget which I don't think that I can do because the widget is used for all forms and I don't want this message appearing during other submissions.  I am not aware of how to have a specific widget or instance be used for a specific record producer form if so that might be a solution. 

Any other ideas?

Thank you,

-Wesley

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8 REPLIES 8

Yogi3
Kilo Guru

‎06-11-2019 11:14 AM

See below link if it helps.

 

https://www.servicenowguru.com/scripting/adding-redirect-message-record-producer/

 

Note: Please mark helpful, if it helps.

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Wesley Breshear
Tera Expert
In response to Yogi3

‎06-11-2019 11:19 AM

Yep, looked at this one and it will work in the CMS (native) catalog for submission but not with Service Portal.

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Wesley Breshear
Tera Expert
In response to Yogi3

‎06-11-2019 04:04 PM

Yes Yogi,

Saw this article too, but as I said in my post I think this would be a message within the Widget so it would appear on all catalog items during submission.  I suppose this may work if I created an IF condition to only trigger if it is that specific catalog item.  The disadvantage is that I have to clone and break away from out-of-the-box widget which means that we then always have to watch for new enhancements.   We have been trying to stay with the out-of-the-box widgets from ServiceNow.  So really looking for a solution that doesn't 'customize' our Service Portal.

Thanks for the ideas so far but do have any other ideas?

-Wesley

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