MRVS Attachment to Copy on Actual Ticket

[Dark Kei]

Hi! How to copy the attachment from MRVS to the actual request ticket?

[Ankur Bawiskar]

@Dark Kei 

Attachment type variable is not supported within MRVS.

Did you add that?

If yes then when you access the MRVS JSON, the variable value for Attachment will be the sysId of sys_attachment.

Check this link and enhance your logic in after insert business rule. I shared solution for record producer there

Disable ZZ_YY prefix from attachment when added through record producer 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dark Kei]

Here:

[PrashantT]

Hi @Dark Kei,

There is no attachment option inside MRVS Can you please share the screenshot where you are attaching the screenshot?

[Dark Kei]

Here: